FAQs
Installing solar panels gives you access to clean, reliable energy while reducing your dependence on traditional electricity retailers. By generating your own electricity, you can significantly lower your power bills, reduce your environmental impact, protect yourself from energy price spikes, increase the value of your property and future-proofing your home or business
for the years ahead.
Adding a battery allows you to store the excess solar energy you generate during the day and use it later - especially at night when your panels aren’t producing. This means many of our customers are saving up to 30–40% on their bills, depending on their energy use and the size of their system. Instead of sending that excess energy to the grid for a low feed-in rate, you use it yourself—helping you avoid expensive peak rates and giving you more energy independence. Batteries can also provide backup power for essentials during blackouts, and they help you reduce your carbon footprint
even further!
Solar panels convert sunlight into direct current (DC) electricity. That DC power then flows through an inverter, which converts it into alternating current (AC) electricity that you can use around your home. Your appliances run off this solar power in real-time. If you're generating more than you need, the extra energy charges your battery. Once the battery is full, any additional solar energy is exported to the grid, earning you feed-in credits. At night, or during peak times, your battery takes over to supply your home. If there’s not enough energy stored and the panels aren’t generating, your home will draw power from the grid as usual.
While full sun helps maximise solar energy production, panels can still work well under cloudy or partially shaded conditions. Even if your roof doesn’t get uninterrupted sun, our design team can help tailor a system to get the best performance from your available light.
All of our installations include a five-year workmanship warranty. The solar panels come with a 25-year performance warranty, while batteries and inverters are backed by a 10-year product warranty. If you have a copy of one of our quotes, page 10 goes into detail about what is and isn’t covered—but if you ever have questions, our team is just a phone call or email away!
Solar systems in Victoria benefit from both federal and state support. The federal rebate is applied automatically through Small-scale Technology Certificates (STCs), which reduce the upfront cost based on the size of your system and it's solar potential. This money comes from a limited fund and due to this rebate having been available for several years now, the discounts available have diminished (but still help provide some great savings). On top of that, eligible households can access a Victorian solar panel rebate of $1,400. To qualify, the household income must be under $210,000, the property value under $3 million and no solar PV rebate can have been claimed at that address in the past 10 years. If you meet these criteria, you’re also likely eligible for an optional $1,400 interest-free loan, repayable over four years - further easing the upfront cost.
From July 2025, the federal government is offering an upfront battery rebate based on usable battery size - roughly $330 to $370 per kilowatt-hour. The battery must be either added to an existing solar system or installed alongside a new one. There’s no means testing and we handle all the paperwork for you! All our batteries are Virtual Power Plant (VPP) capable and listed on the Clean Energy Council’s approved list, which makes the process smooth and straightforward. The rebate is drawn from a limited pool of funds, so the sooner you act, the more you’re likely to save!
Most homes in Victoria are single phase, with estimates coming out to around 90% of residential properties. Three-phase properties are usually larger homes or small businesses with higher energy needs, like large air-conditioning units or EV chargers. If you’re unsure, a quick look at your switchboard can help! A single-phase connection usually has one main switch, while a three-phase setup will have three switches joined together. You can also check your electricity meter or bill for terms like “1-phase”, "SP", "TP" or “3-phase.” If you’re still not sure, a photo sent our way can usually clear things up quickly!
A partial backup system powers only selected circuits - like your Wi-Fi or certain lights - during a blackout. This is a common add-on for our PotisEdge battery and adds around $866 to the system cost. A full-home backup, on the other hand, keeps your entire home powered during an outage. It’s available on battery systems like Tesla, SolaX, SigEnergy and Bluetti and it does increase the total system cost but is often seen as a necessity by customers in rural areas with frequent outages. Lastly, there is the option to choose not to install a gateway at all, but your battery won’t provide any backup - meaning it won't operate without an active grid connection.